{"id":8333,"date":"2026-11-11T11:59:31","date_gmt":"2026-11-11T10:59:31","guid":{"rendered":"https:\/\/sourcing.docshipper.com\/en\/?p=8333"},"modified":"2026-11-11T11:59:31","modified_gmt":"2026-11-11T10:59:31","slug":"defective-goods-from-china-compensation-what-to-do-step-by-step","status":"publish","type":"post","link":"https:\/\/sourcing.docshipper.com\/en\/sourcing-2\/defective-goods-from-china-compensation-what-to-do-step-by-step\/","title":{"rendered":"Defective Goods from China Compensation: What to Do Step by Step"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8333\" class=\"elementor elementor-8333\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b81753f e-flex e-con-boxed e-con e-parent\" data-id=\"6b81753f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-345ed8d9 elementor-widget elementor-widget-docshipper-theme-text-box-widget\" data-id=\"345ed8d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-theme-text-box-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"counter-card-wrap-2\">\r\n                        <div class=\"details\">\r\n                <h3 class=\"counter-number\">In short \u26a1<\/h3>                <span class=\"counter-card-text\">Defective goods from China: what to do and how to get compensation starts with preserving evidence, quarantining the affected batch and identifying whether the supplier, carrier, insurer or compliance failure is responsible. You can then request replacement, rework, a discount, refund or credit through the appropriate claim or dispute channel.\n\nFollow these essential steps:\n<ul>\n<li>Quarantine the goods, count affected units and document defects with photographs, videos, packaging records, specifications and the approved golden sample.<\/li>\n<li>Notify the supplier in writing and compare the shipment with the contract, inspection report, AQL criteria and agreed product requirements.<\/li>\n<li>Identify the likely cause: manufacturing defects usually concern the supplier, transit damage may involve the carrier or cargo insurer, and compliance failures depend on the contract and destination-market requirements.<\/li>\n<li>Submit a specific claim requesting replacement, rework, discount, refund or credit, with the affected quantity, commercial impact, supporting evidence and response deadline.<\/li>\n<li>Use Alibaba Trade Assurance or other payment protection within the applicable deadlines; Alibaba\u2019s published guidance states that Trade Assurance disputes generally have a 15-day inspection window after delivery, subject to current rules and exclusions.<\/li>\n<li>For transit damage, notify the carrier, forwarder and insurer immediately, preserve the packaging, record delivery reservations and request a survey if required; seek legal advice for large claims, repeated refusal or serious compliance exposure.<\/li>\n<\/ul><br><br>The process covers first-48-hour evidence preservation, supplier and transit responsibility, negotiation remedies, Trade Assurance and payment protection, cargo insurance, legal action, and preventive factory and pre-shipment inspections.<\/span>\r\n            <\/div>\r\n        <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b63c613 e-con-boxed e-flex e-con e-parent\" data-id=\"2b63c613\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2c0fa8b elementor-widget elementor-widget-image\" data-id=\"d2c0fa8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/sourcing.docshipper.com\/wp-content\/uploads\/2026\/10\/infographic-defective-goods-china-compensation.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c949cab5 e-flex e-con-boxed e-con e-parent\" data-id=\"c949cab5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ebf1a85 elementor-widget elementor-widget-shortcode\" data-id=\"9ebf1a85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"8264\" class=\"elementor elementor-8264\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-24e68ac e-flex e-con-boxed e-con e-parent\" data-id=\"24e68ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e174a69 elementor-widget elementor-widget-text-editor\" data-id=\"e174a69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">We hope you\u2019ll find this article genuinely useful, but remember, if you ever feel lost at any step, whether it\u2019s finding a supplier, validating quality, managing international shipping or customs,\u00a0 DocShipper can handle it all for you!<\/p><p style=\"text-align: center;\"><span style=\"color: #ad1225;\"><a style=\"color: #ad1225; text-decoration: underline;\" href=\"https:\/\/sourcing.docshipper.com\/en\/contact-us\/\">Free shipping quote 24h<\/a><\/span><span style=\"color: #ad1225;\">\u00a0<\/span> \u00a0 \u00a0\u00a0<span style=\"text-decoration: underline;\"><span style=\"color: #000000; text-decoration: underline;\"><a style=\"text-align: start; color: #000000; text-decoration: underline;\" href=\"https:\/\/calendly.com\/sarah-a-docshipper\/sourcing-consultation\" target=\"_blank\" rel=\"noopener\">I want to talk to a sourcing expert<\/a><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f16c010 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f16c010\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bf256c0d\" data-id=\"bf256c0d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e4fe420 elementor-widget elementor-widget-text-editor\" data-id=\"1e4fe420\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When goods from China arrive defective or different from the agreed specification, your first priority is not compensation. It is preserving evidence, isolating the batch and identifying who is responsible. A clear record gives you leverage to request a replacement, rework, discount, refund or credit.<\/p>\n\n<p>Your strongest position usually exists before you pay the balance and while the evidence is objective. Compare the goods with the contract, approved sample and inspection criteria, then use the payment protection, insurance policy or dispute procedure that actually covers the problem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-147ac16c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"147ac16c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68ac18cc\" data-id=\"68ac18cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b807d0ce overflow-hidden elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b807d0ce\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-db249bca\" data-id=\"db249bca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f1eeed0 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"4f1eeed0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">DocShipper Info<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61c7299d elementor-widget elementor-widget-text-editor\" data-id=\"61c7299d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Preserve your leverage from the start.<\/strong><br>Document the shipment before making any claim or remedy request.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ba25eb0 elementor-widget__width-auto elementor-widget elementor-widget-docshipper-button-widget\" data-id=\"9ba25eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-button-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"btn-wrapper\">\r\n        <a class=\"btn btn-base\" href=\"https:\/\/sourcing.docshipper.com\/en\/contact-us\/\">\r\n            Contact us                            <span class=\"float-end\">\r\n                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>                <\/span>\r\n                    <\/a>\r\n    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2943877d elementor-widget__width-auto elementor-widget elementor-widget-docshipper-button-widget\" data-id=\"2943877d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-button-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"btn-wrapper\">\r\n        <a class=\"btn btn-base\" href=\"https:\/\/wa.me\/33749064370\" target=\"_blank\" rel=\"noopener\">\r\n            WhatsApp                            <span class=\"float-end\">\r\n                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>                <\/span>\r\n                    <\/a>\r\n    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9319b472\" data-id=\"9319b472\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9f1b0083 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f1b0083\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-12140810\" data-id=\"12140810\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a0f93b69 elementor-widget elementor-widget-text-editor\" data-id=\"a0f93b69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>First 48 hours: stop and document<\/h2>\n\n<p>Quarantine the goods, count and photograph the defects against the agreed specification and sample, preserve the packaging and shipping documents, and notify the supplier in writing. Do not sell, modify, repair or discard the batch before you have documented its condition.<\/p>\n\n<p>Start by separating the affected stock from saleable inventory. Mark pallets, cartons or units clearly, record the quantity received and note whether the issue affects the entire shipment or only a sample of products.<\/p>\n\n<p>Build an evidence folder with the purchase order, commercial invoice, packing list, product specifications, approved golden sample, quality agreement, inspection report, photos, videos and delivery records. A <strong>golden sample<\/strong> is the physical reference unit approved before production; it gives both parties a concrete basis for comparison.<\/p>\n\n<p>If your inspection uses <strong><a href=\"https:\/\/www.iso.org\/standard\/1141.html\" target=\"_blank\" rel=\"nofollow noopener\" style=\"color:#05224d;text-decoration:underline;font-weight:bold\">AQL<\/a><\/strong>, record the inspection level, sample size, critical defects, major defects and minor defects. AQL, or Acceptable Quality Limit, is a sampling method commonly associated with <a href=\"https:\/\/www.iso.org\/standard\/2859-1\" target=\"_blank\" rel=\"nofollow noopener\" style=\"color:#05224d;text-decoration:underline;font-weight:bold\">ISO 2859-1<\/a>. It does not make every unit perfect, but it defines how a sampled batch is accepted or rejected under the agreed inspection plan.<\/p>\n\n<p>Use a consistent photo method: show the carton or product label first, then the defect close-up, followed by a wider image that identifies the unit or batch. Keep original files with their metadata where possible, and create a defect log that connects each image to a product reference, carton number and count.<\/p>\n\n<ul style=\"list-style-type:disc;padding-left:1.5em\">\n<li>Quarantine the affected goods and prevent resale or rework.<\/li>\n<li>Count total units received and affected units.<\/li>\n<li>Photograph product defects, labels, cartons, pallets and protective packaging.<\/li>\n<li>Compare each issue with the written specification and golden sample.<\/li>\n<li>Save the AQL or inspection report, if one exists.<\/li>\n<li>Keep the bill of lading, delivery receipt, packing list and customs records.<\/li>\n<li>Notify the supplier in writing and request a written response.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ece7d561 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ece7d561\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9b4e3877\" data-id=\"9b4e3877\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2af30004 overflow-hidden elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2af30004\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-de96d8ba\" data-id=\"de96d8ba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23fb56ee elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"23fb56ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">DocShipper Alert<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b7e447c elementor-widget elementor-widget-text-editor\" data-id=\"4b7e447c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Do not alter the evidence.<\/strong><br>Quarantine the batch and document its condition before any resale, repair or disposal.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-171656dc elementor-widget__width-auto elementor-widget elementor-widget-docshipper-button-widget\" data-id=\"171656dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-button-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"btn-wrapper\">\r\n        <a class=\"btn btn-base\" href=\"https:\/\/sourcing.docshipper.com\/en\/contact-us\/\">\r\n            Contact us                            <span class=\"float-end\">\r\n                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>                <\/span>\r\n                    <\/a>\r\n    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-15618067 elementor-hidden-mobile\" data-id=\"15618067\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73949c6d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"73949c6d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a65571b2\" data-id=\"a65571b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e1b66380 elementor-widget elementor-widget-text-editor\" data-id=\"e1b66380\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Identify the cause: supplier, transit or compliance<\/h2>\n\n<p>Manufacturing defects normally point to the supplier, physical damage during transport points to the carrier or cargo insurer, and compliance failures depend on the contract and the applicable product requirements. Do not send the same claim to every party without first establishing the likely cause.<\/p>\n\n<p>Inspect the packaging before opening every carton. Crushed corners, water marks, broken seals or impact damage may support a transit claim, while identical production defects inside undamaged cartons may indicate a manufacturing or specification problem.<\/p>\n\n<p>Review the <a href=\"https:\/\/iccwbo.org\/business-solutions\/incoterms-rules\/incoterms-2020\/\" target=\"_blank\" rel=\"nofollow noopener\" style=\"color:#05224d;text-decoration:underline;font-weight:bold\">Incoterm<\/a> and shipping arrangement to understand when risk transferred and who arranged carriage or insurance. Incoterms help allocate delivery responsibilities and certain transport risks, but they do not replace the product specification, quality agreement or applicable insurance wording.<\/p>\n\n<p>Compliance failures require a separate review. A product can be physically acceptable but still unusable because its labelling, materials, certificates, safety documentation or technical characteristics do not meet the agreed market requirements. Compare the contract with the documents your destination market requires before demanding a remedy.<\/p>\n\n<table>\n<tr><td><strong>Cause<\/strong><\/td><td><strong>Likely responsible party<\/strong><\/td><td><strong>Potential remedy<\/strong><\/td><td><strong>Useful evidence<\/strong><\/td><\/tr>\n<tr><td>Manufacturing defect or product different from the specification<\/td><td>Supplier, subject to the contract<\/td><td>Replacement, rework, discount, refund or credit<\/td><td>Specification, golden sample, photos, counts, AQL report and production records<\/td><\/tr>\n<tr><td>Damage caused during transport<\/td><td>Carrier, freight party or cargo insurer, depending on the contract and policy<\/td><td>Repair, replacement or insured compensation<\/td><td>Delivery reservations, packaging photos, survey report and transport documents<\/td><\/tr>\n<tr><td>Missing or incorrect compliance documents<\/td><td>Party responsible under the contract<\/td><td>Corrected documents, compliant replacement or refund<\/td><td>Contract, certificates, test reports, labels and destination-market requirements<\/td><\/tr>\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-499612d0 overflow-hidden elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"499612d0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-47031db0\" data-id=\"47031db0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e26e5100 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"e26e5100\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">DocShipper Tips<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ba77084 elementor-widget elementor-widget-text-editor\" data-id=\"2ba77084\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Separate responsibility before claiming compensation.<\/strong><br>Match the defect pattern, packaging condition and compliance gap to the right party.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf546141 elementor-widget__width-auto elementor-widget elementor-widget-docshipper-button-widget\" data-id=\"bf546141\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-button-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"btn-wrapper\">\r\n        <a class=\"btn btn-base\" href=\"https:\/\/sourcing.docshipper.com\/en\/contact-us\/\">\r\n            Contact us                            <span class=\"float-end\">\r\n                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>                <\/span>\r\n                    <\/a>\r\n    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-eb38d89d\" data-id=\"eb38d89d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-56cd3cc6 e-flex e-con-boxed e-con e-parent\" data-id=\"56cd3cc6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89c7fcae elementor-widget elementor-widget-shortcode\" data-id=\"89c7fcae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"7314\" class=\"elementor elementor-7314\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-750ae7a2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"750ae7a2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-30e82cc7\" data-id=\"30e82cc7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4b009095 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b009095\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-33f54e0e\" data-id=\"33f54e0e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7528b7e9 elementor-widget elementor-widget-docshipper-theme-section-title-one-widget\" data-id=\"7528b7e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-theme-section-title-one-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"title-area\">\r\n                        <p class=\"sec-title style2\">Looking for a Reliable <br>Sourcing Partner?<\/p>                                        <p class=\"sec-text\">We handle the entire sourcing process, supplier research, negotiation, production, and inspections, so you can focus on what matters most: <strong>growing your business.<\/strong>\n<\/p>\r\n            \r\n        <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3da8dd33 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3da8dd33\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4d5fcf2f\" data-id=\"4d5fcf2f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61de475a elementor-widget__width-auto elementor-widget elementor-widget-docshipper-button-widget\" data-id=\"61de475a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-button-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"btn-wrapper\">\r\n        <a class=\"btn btn-base\" href=\"https:\/\/calendly.com\/sarah-a-docshipper\/sourcing-consultation\" target=\"_blank\" rel=\"noopener\">\r\n            Free Consultation                            <span class=\"float-end\">\r\n                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-alt\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M148 288h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm108-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 96v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm192 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96-260v352c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h48V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h128V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h48c26.5 0 48 21.5 48 48zm-48 346V160H48v298c0 3.3 2.7 6 6 6h340c3.3 0 6-2.7 6-6z\"><\/path><\/svg>                <\/span>\r\n                    <\/a>\r\n    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dff17f6 elementor-widget__width-auto elementor-widget elementor-widget-docshipper-button-widget\" data-id=\"4dff17f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-button-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"btn-wrapper\">\r\n        <a class=\"btn btn-base\" href=\"https:\/\/sourcing.docshipper.com\/en\/contact-us\/\">\r\n            Contact Us                            <span class=\"float-end\">\r\n                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>                <\/span>\r\n                    <\/a>\r\n    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6b2a62d5 fade-in-left-2\" data-id=\"6b2a62d5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-674a9236 top_image_bounce elementor-absolute elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"674a9236\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/sourcing.docshipper.com\/en\/wp-content\/uploads\/sites\/2\/2025\/06\/Sarah-Sourcing-Manager-Focus-Text-1.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-583cb75f elementor-widget__width-initial fade-in-left-2 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"583cb75f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/sourcing.docshipper.com\/en\/wp-content\/uploads\/sites\/2\/2025\/06\/Sarra-International-Buyer-e1740574161571.webp\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c85ec3f6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c85ec3f6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ecf2ee1\" data-id=\"7ecf2ee1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e445033 elementor-widget elementor-widget-text-editor\" data-id=\"6e445033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Negotiate with the supplier<\/h2>\n\n<p>Ask for a defined remedy rather than making a general complaint. Replacement, rework, a price discount, a refund or a credit on the next order can each be appropriate, but the right option depends on defect severity, timing, resale value and the cost of returning or repairing the goods.<\/p>\n\n<p>Send a concise claim letter through the contractual communication channel and, where relevant, through the platform used for payment. State what was ordered, what arrived, how the goods differ, how many units are affected and which documents prove the difference.<\/p>\n\n<p>Then make a specific proposal with a response deadline. For example, you can request replacement of the non-conforming units, reimbursement of agreed rework costs, a partial refund for units that remain usable, or a full refund where the batch cannot reasonably be sold.<\/p>\n\n<p>Do not accept a small discount as a final settlement unless it actually covers the commercial impact and the agreement clearly releases the supplier from further claims. If the supplier offers a credit on a future order, define its amount, expiry, order reference and what happens if you do not place another order.<\/p>\n\n<p>A practical claim letter can follow this structure:<\/p>\n\n<ol style=\"list-style-type:disc;padding-left:1.5em\">\n<li><strong>Subject:<\/strong> Quality claim for purchase order and shipment reference.<\/li>\n<li><strong>Contract basis:<\/strong> Identify the purchase order, specification, golden sample, inspection standard or agreed tolerances.<\/li>\n<li><strong>Finding:<\/strong> Describe each defect and distinguish critical, major and minor issues where your inspection system does so.<\/li>\n<li><strong>Quantity:<\/strong> State the units received, units inspected and affected units, using the attached evidence.<\/li>\n<li><strong>Impact:<\/strong> Explain whether the goods are unsellable, repairable, delayed or usable only at a reduced value.<\/li>\n<li><strong>Requested remedy:<\/strong> Choose replacement, rework, discount, refund or credit and specify the amount or quantity requested.<\/li>\n<li><strong>Evidence:<\/strong> Attach the defect log, photographs, report, packaging records and relevant contract pages.<\/li>\n<li><strong>Response process:<\/strong> Request written confirmation of the remedy, collection arrangements and payment date.<\/li>\n<\/ol>\n\n<table>\n<tr><td><strong>Remedy<\/strong><\/td><td><strong>When it may fit<\/strong><\/td><td><strong>Point to define in writing<\/strong><\/td><\/tr>\n<tr><td>Replacement<\/td><td>Goods are unusable and a compliant batch is still commercially useful<\/td><td>Quantity, specification, inspection, shipping and timing<\/td><\/tr>\n<tr><td>Rework<\/td><td>Defects can be corrected without compromising compliance<\/td><td>Work scope, cost, approval test and responsibility for transport<\/td><\/tr>\n<tr><td>Discount<\/td><td>Goods remain saleable at a reduced value<\/td><td>Discount basis, affected quantity and final settlement wording<\/td><\/tr>\n<tr><td>Refund<\/td><td>Goods cannot be used or the supplier cannot provide a reliable correction<\/td><td>Refund amount, payment route and return or disposal instructions<\/td><\/tr>\n<tr><td>Future credit<\/td><td>You expect to continue buying from the supplier<\/td><td>Credit value, validity, order reference and fallback remedy<\/td><\/tr>\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-840a6fdf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"840a6fdf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-91f9d2a4\" data-id=\"91f9d2a4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fe52fb62 overflow-hidden elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fe52fb62\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a3779afc\" data-id=\"a3779afc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6763da31 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"6763da31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">DocShipper Info<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3309a9d9 elementor-widget elementor-widget-text-editor\" data-id=\"3309a9d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Make your claim measurable.<\/strong><br>Specify the affected quantity, requested remedy, supporting evidence and response deadline.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dbf6978 elementor-widget__width-auto elementor-widget elementor-widget-docshipper-button-widget\" data-id=\"1dbf6978\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-button-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"btn-wrapper\">\r\n        <a class=\"btn btn-base\" href=\"https:\/\/sourcing.docshipper.com\/en\/contact-us\/\">\r\n            Contact us                            <span class=\"float-end\">\r\n                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>                <\/span>\r\n                    <\/a>\r\n    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-499f21df elementor-widget__width-auto elementor-widget elementor-widget-docshipper-button-widget\" data-id=\"499f21df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-button-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"btn-wrapper\">\r\n        <a class=\"btn btn-base\" href=\"https:\/\/wa.me\/33749064370\" target=\"_blank\" rel=\"noopener\">\r\n            WhatsApp                            <span class=\"float-end\">\r\n                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>                <\/span>\r\n                    <\/a>\r\n    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-acb10b15\" data-id=\"acb10b15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ae00c78 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ae00c78\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3aa18f8c\" data-id=\"3aa18f8c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c3ef3d06 elementor-widget elementor-widget-text-editor\" data-id=\"c3ef3d06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Use Trade Assurance or your payment protection<\/h2>\n\n<p>If you paid through Alibaba Trade Assurance, preserve the dispute route by opening the case within the applicable inspection window after delivery and submitting evidence through the platform. Keep the communication, specifications and agreement in Alibaba\u2019s own records rather than relying only on private messaging.<\/p>\n\n<p>Alibaba\u2019s published seller guidance states that Trade Assurance can cover products that do not match agreed specifications, late shipment and, where the seller arranged shipping, certain transit damage. The same source states that buyers have a <span  style=\"color:#AD1225\">15-day inspection window<\/span> after delivery to open a dispute, but you should verify the current official rules, exclusions and procedure for your transaction.<\/p>\n\n<p>Submit the order details, agreed specifications, photos, inspection report, defect counts and requested remedy. Evidence outside Alibaba chat may carry little weight in the platform process, so upload the relevant documents and keep your explanation factual, chronological and tied to the order terms.<\/p>\n\n<p>Other payment methods offer different protection. A <a href=\"https:\/\/academy.iccwbo.org\/trade-finance\/certifications\/certified-ucp-600-specialist-cucp\/\" target=\"_blank\" rel=\"nofollow noopener\" style=\"color:#05224d;text-decoration:underline;font-weight:bold\">letter of credit<\/a> may provide documentary control if the documents do not comply, while PayPal or a bank transfer may have separate procedures and limitations. Check the actual terms before assuming that a payment reversal or chargeback will resolve a quality dispute.<\/p>\n\n<p>Do not close a platform dispute simply because the supplier promises to solve the problem privately. Obtain the replacement, refund or agreed payment first, or confirm with the platform how accepting a settlement affects your remaining rights.<\/p>\n\n<table>\n<tr><td><strong>Step<\/strong><\/td><td><strong>Action<\/strong><\/td><\/tr>\n<tr><td>1<\/td><td>Confirm the order, delivery date and current platform deadline.<\/td><\/tr>\n<tr><td>2<\/td><td>Keep all relevant communication in the platform record.<\/td><\/tr>\n<tr><td>3<\/td><td>Upload the specification, golden sample references, photographs and inspection report.<\/td><\/tr>\n<tr><td>4<\/td><td>Describe the defect rate and requested remedy without unsupported assumptions.<\/td><\/tr>\n<tr><td>5<\/td><td>Follow the platform\u2019s response, evidence and settlement instructions.<\/td><\/tr>\n<\/table>\n\n<p>For the current Trade Assurance overview and conditions, consult <a href=\"https:\/\/seller.alibaba.com\/blogs\/2026\/southeast-asia\/b2b-trade\/trade-assurance-complete-guide-alibaba-secure-payment\" style=\"color:#05224d;text-decoration:underline;font-weight:bold\" target=\"_blank\" rel=\"noopener\">Alibaba\u2019s Trade Assurance guidance<\/a> and verify the rules that apply to your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fedce85c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fedce85c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ee75dec5\" data-id=\"ee75dec5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-33792021 overflow-hidden elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33792021\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4d0b72f5\" data-id=\"4d0b72f5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1cd723cf elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"1cd723cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">DocShipper Alert<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acc5f039 elementor-widget elementor-widget-text-editor\" data-id=\"acc5f039\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Do not miss platform deadlines.<\/strong><br>Upload evidence through the official payment channel and verify the rules before accepting a private settlement.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5839bda elementor-widget__width-auto elementor-widget elementor-widget-docshipper-button-widget\" data-id=\"d5839bda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-button-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"btn-wrapper\">\r\n        <a class=\"btn btn-base\" href=\"https:\/\/sourcing.docshipper.com\/en\/contact-us\/\">\r\n            Contact us                            <span class=\"float-end\">\r\n                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>                <\/span>\r\n                    <\/a>\r\n    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-24ff0f35 elementor-hidden-mobile\" data-id=\"24ff0f35\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a4e5eae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a4e5eae\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ccbd9570\" data-id=\"ccbd9570\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47201c03 elementor-widget elementor-widget-text-editor\" data-id=\"47201c03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Cargo insurance for transit damage<\/h2>\n\n<p>When the goods were damaged in transit, notify the carrier, freight forwarder and insurer immediately, record reservations on the delivery documents and preserve the packaging. A cargo insurance claim is different from a supplier quality claim because the key question is where and how the physical damage occurred.<\/p>\n\n<p>Write a reservation on the delivery receipt when damage is visible, using precise wording rather than signing for goods as apparently sound. If damage is discovered later, notify the relevant parties as soon as possible and record when the cartons were opened, who was present and what was found.<\/p>\n\n<p>Ask the insurer or carrier whether a survey report is required. A surveyor may examine the goods, packaging and transport conditions before repair, disposal or reconditioning, so do not destroy evidence or alter the shipment without instructions.<\/p>\n\n<p>Review the cargo policy, including the applicable <a href=\"https:\/\/staff.lmalloyds.com\/LMA\/Underwriting\/Marine\/JRC\/JRC_Wordings_and_Clauses.aspx\" target=\"_blank\" rel=\"nofollow noopener\" style=\"color:#05224d;text-decoration:underline;font-weight:bold\">Institute Cargo Clauses<\/a>, exclusions, deductibles, notice requirements and valuation basis. Coverage can depend on the insured risk, packing quality, route, exclusions and the party that arranged insurance, so never assume that every damaged shipment is automatically covered.<\/p>\n\n<ol style=\"list-style-type:disc;padding-left:1.5em\">\n<li>Photograph the external packaging and visible damage before moving the goods.<\/li>\n<li>Record reservations on the delivery receipt where possible.<\/li>\n<li>Notify the carrier, forwarder and insurer using the contact details in the documents.<\/li>\n<li>Preserve cartons, pallets, seals, labels and damaged units.<\/li>\n<li>Request a survey report if the policy or insurer requires one.<\/li>\n<li>Submit the transport documents, invoice, packing list, photos, claim amount and inspection evidence.<\/li>\n<li>Follow the policy\u2019s time limits and obtain written approval before disposal or repair.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bab1e0ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bab1e0ac\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-085b0e3b\" data-id=\"085b0e3b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b9997616 overflow-hidden elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b9997616\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ff37e9a0\" data-id=\"ff37e9a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b9ee26ca elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"b9ee26ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">DocShipper Alert<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-360a1433 elementor-widget elementor-widget-text-editor\" data-id=\"360a1433\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Transit claims require immediate action.<\/strong><br>Preserve packaging, record delivery reservations and obtain insurer instructions before repair or disposal.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68b7537a elementor-widget__width-auto elementor-widget elementor-widget-docshipper-button-widget\" data-id=\"68b7537a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-button-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"btn-wrapper\">\r\n        <a class=\"btn btn-base\" href=\"https:\/\/sourcing.docshipper.com\/en\/contact-us\/\">\r\n            Contact us                            <span class=\"float-end\">\r\n                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>                <\/span>\r\n                    <\/a>\r\n    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-cd4edd98 elementor-hidden-mobile\" data-id=\"cd4edd98\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-186074f4 e-flex e-con-boxed e-con e-parent\" data-id=\"186074f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-032a18c4 elementor-widget elementor-widget-shortcode\" data-id=\"032a18c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"7565\" class=\"elementor elementor-7565\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-b6188b4 e-flex e-con-boxed e-con e-parent\" data-id=\"b6188b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bbbdd2 elementor-widget elementor-widget-html\" data-id=\"1bbbdd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\/* ===== Why + CTAs \u2013 DocShipper (scoped) ===== *\/\r\n.ds-whybox{\r\n  --bg:#ffffff;\r\n  --text:#0a1d37;\r\n  --muted:#5d6b7e;\r\n  --brand:#05224d;        \/* DocShipper blue *\/\r\n  --accent:#ad1225;       \/* DocShipper red *\/\r\n  --ring:rgba(173,18,37,.25);\r\n  --radius:18px;\r\n  --shadow:0 6px 24px rgba(10,29,55,.08);\r\n  --shadow-cta:0 10px 30px rgba(10,29,55,.18);\r\n  font-family:inherit;\r\n}\r\n.ds-whybox .ds-wrap{\r\n  display:grid;\r\n  grid-template-columns: 1.35fr .9fr;\r\n  grid-template-areas: \"copy cta\";\r\n  gap:28px;\r\n  padding:28px;\r\n  border-radius:calc(var(--radius) + 6px);\r\n  background:var(--bg);\r\n  box-shadow:var(--shadow);\r\n  border:1px solid rgba(173,18,37,.15);\r\n  position:relative;\r\n}\r\n.ds-whybox .ds-wrap::after{\r\n  content:\"\";\r\n  position:absolute; inset:-10px;\r\n  border-radius:calc(var(--radius) + 12px);\r\n  background:linear-gradient(180deg, rgba(173,18,37,.18), rgba(173,18,37,0));\r\n  z-index:-1; filter:blur(8px);\r\n}\r\n.ds-whybox .ds-copy{ grid-area:copy; }\r\n.ds-whybox .ds-title{ margin:0 0 10px; font-size:28px; line-height:1.2; color:var(--text); }\r\n.ds-whybox .ds-sub{ margin:0 0 18px; color:var(--muted); font-size:16px; }\r\n\r\n.ds-whybox .ds-list{ list-style:none; padding:0; margin:0; display:grid; gap:14px; }\r\n.ds-whybox .ds-list li{ display:grid; grid-template-columns:24px 1fr; gap:12px; align-items:flex-start; }\r\n.ds-whybox .check{\r\n  width:24px; height:24px; border-radius:999px;\r\n  background: radial-gradient(70% 70% at 30% 30%, #fff, #dff3e6);\r\n  box-shadow: inset 0 0 0 2px #42b883;\r\n  display:grid; place-items:center;\r\n}\r\n.ds-whybox .check svg{ width:14px; height:14px; fill:#2a9d6f; }\r\n.ds-whybox .li-title{ font-weight:700; color:var(--text); }\r\n.ds-whybox .li-desc{ margin-top:2px; color:var(--muted); }\r\n\r\n\/* CTA card *\/\r\n.ds-whybox .ds-cta{\r\n  grid-area:cta;\r\n  background:var(--brand); color:#fff;\r\n  border-radius:26px; padding:22px;\r\n  box-shadow:var(--shadow-cta);\r\n}\r\n.ds-whybox .ds-cta h4{ margin:0 0 6px; font-size:20px; color:#fff; }\r\n.ds-whybox .ds-cta p{ margin:0 0 16px; color:#e6edf7; }\r\n\r\n\/* Buttons + icon pill *\/\r\n.ds-whybox .ds-btn{\r\n  display:flex; align-items:center; justify-content:center; gap:12px;\r\n  width:100%; border-radius:18px; padding:14px 18px;\r\n  text-decoration:none; font-weight:800; letter-spacing:.2px;\r\n  border:2px solid transparent; transition:transform .2s ease, box-shadow .2s ease, background .2s ease;\r\n  \/* --- FIX: keep label on a single line --- *\/\r\n  white-space: nowrap; \r\n  font-size: clamp(14px, 2.6vw, 16px);\r\n  line-height: 1.2;\r\n  min-width: 0;           \/* avoids flex overflow edge cases *\/\r\n}\r\n.ds-whybox .ds-icon{\r\n  width:28px; height:28px; border-radius:999px;\r\n  display:grid; place-items:center; flex:0 0 28px;\r\n  background:rgba(255,255,255,.18);\r\n}\r\n.ds-whybox .ds-icon svg{ display:block; width:18px; height:18px; }\r\n\r\n\/* Primary CTA (Quote) *\/\r\n.ds-whybox .ds-primary{\r\n  background:var(--accent); color:#fff;\r\n  box-shadow:0 8px 18px var(--ring);\r\n}\r\n.ds-whybox .ds-primary:hover{ transform:translateY(-1px); box-shadow:0 10px 24px var(--ring); }\r\n\r\n\/* Secondary CTA (WhatsApp) *\/\r\n.ds-whybox .ds-secondary{\r\n  background:#0f2a4f; color:#fff; border-color:#11305a; margin-top:10px;\r\n}\r\n.ds-whybox .ds-secondary:hover{ background:#123463; border-color:#123463; }\r\n\/* WhatsApp green pill + white icon via currentColor *\/\r\n.ds-whybox .wa-ico{ background:#25D366; color:#fff; }\r\n\r\n\/* Footnote *\/\r\n.ds-whybox .ds-footnote{ margin:14px 0 0; font-size:12.5px; color:#cfe0ff; }\r\n.ds-whybox .ds-footnote strong{ color:#fff; }\r\n\r\n\/* Responsive: show CTA first on mobile *\/\r\n@media (max-width: 980px){\r\n  .ds-whybox .ds-wrap{\r\n    grid-template-columns:1fr;\r\n    grid-template-areas:\"cta\" \"copy\";\r\n    padding:22px;\r\n  }\r\n}\r\n@media (max-width: 540px){\r\n  .ds-whybox .ds-title{ font-size:22px; }\r\n  .ds-whybox .ds-cta{ padding:18px; border-radius:20px; }\r\n  \/* tighten buttons on very small screens *\/\r\n  .ds-whybox .ds-btn{ padding:12px 16px; }\r\n  .ds-whybox .ds-icon{ width:24px; height:24px; flex-basis:24px; }\r\n}\r\n\r\n\/* Reduced motion *\/\r\n@media (prefers-reduced-motion: reduce){\r\n  .ds-whybox *{ transition:none !important; animation:none !important; }\r\n}\r\n\r\n\/* Subtle 1x attention animation on primary CTA *\/\r\n@keyframes ds-pop { 0%{transform:scale(1)} 35%{transform:scale(1.035)} 100%{transform:scale(1)} }\r\n.ds-whybox .ds-primary{ animation:ds-pop .9s ease .8s 1; }\r\n<\/style>\r\n\r\n<div class=\"ds-whybox\" role=\"complementary\" aria-label=\"Why DocShipper\">\r\n  <div class=\"ds-wrap\">\r\n    <!-- Left column: benefits -->\r\n    <div class=\"ds-copy\">\r\n      <h3 class=\"ds-title\">Why Choose DocShipper<\/h3>\r\n      <p class=\"ds-sub\">Lower risk, transparent pricing, and a single point of contact from pickup to delivery.<\/p>\r\n\r\n      <ul class=\"ds-list\">\r\n        <li>\r\n          <span class=\"check\" aria-hidden=\"true\">\r\n            <svg viewBox=\"0 0 24 24\"><path d=\"M20.285 6.709a1 1 0 0 0-1.414-1.418l-9.192 9.146-4.55-4.53a1 1 0 1 0-1.414 1.415l5.257 5.237a1 1 0 0 0 1.414 0l9.9-9.85z\"\/><\/svg>\r\n          <\/span>\r\n          <div>\r\n            <div class=\"li-title\">One single point of contact<\/div>\r\n            <div class=\"li-desc\">A dedicated consultant coordinating every step and keeping you informed.<\/div>\r\n          <\/div>\r\n        <\/li>\r\n        <li>\r\n          <span class=\"check\" aria-hidden=\"true\">\r\n            <svg viewBox=\"0 0 24 24\"><path d=\"M20.285 6.709a1 1 0 0 0-1.414-1.418l-9.192 9.146-4.55-4.53a1 1 0 1 0-1.414 1.415l5.257 5.237a1 1 0 0 0 1.414 0l9.9-9.85z\"\/><\/svg>\r\n          <\/span>\r\n          <div>\r\n            <div class=\"li-title\">9,200+ operations \/ 6,000+ clients<\/div>\r\n            <div class=\"li-desc\">Proven processes on China \u2194 EU\/US lanes (FCL, LCL, air, road, rail).<\/div>\r\n          <\/div>\r\n        <\/li>\r\n        <li>\r\n          <span class=\"check\" aria-hidden=\"true\">\r\n            <svg viewBox=\"0 0 24 24\"><path d=\"M20.285 6.709a1 1 0 0 0-1.414-1.418l-9.192 9.146-4.55-4.53a1 1 0 1 0-1.414 1.415l5.257 5.237a1 1 0 0 0 1.414 0l9.9-9.85z\"\/><\/svg>\r\n          <\/span>\r\n          <div>\r\n            <div class=\"li-title\">No hidden fees<\/div>\r\n            <div class=\"li-desc\">Transparent quotes and document guidance to avoid surprises.<\/div>\r\n          <\/div>\r\n        <\/li>\r\n      <\/ul>\r\n    <\/div>\r\n\r\n    <!-- Right column: CTA card -->\r\n    <aside class=\"ds-cta\" aria-label=\"Get a free quote\">\r\n      <h4>Free quote in 24h<\/h4>\r\n      <p>Talk to a logistics expert and get a clear door-to-door plan.<\/p>\r\n\r\n      <!-- Primary CTA: Quote -->\r\n      <a class=\"ds-btn ds-primary\" href=\"https:\/\/sourcing.docshipper.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-cta=\"quote-24h\">\r\n        <span class=\"ds-icon\" aria-hidden=\"true\">\r\n          <!-- Icon 1 (stroke = currentColor) -->\r\n          <svg aria-hidden=\"true\" viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\r\n            <path d=\"M22 2L11 13\"><\/path>\r\n            <path d=\"M22 2l-7 20-4-9-9-4 20-7z\"><\/path>\r\n          <\/svg>\r\n        <\/span>\r\n        Free Quote in 24h\r\n      <\/a>\r\n\r\n      <!-- Secondary CTA: WhatsApp -->\r\n      <a class=\"ds-btn ds-secondary\" href=\"https:\/\/wa.me\/33749064370\" target=\"_blank\" rel=\"noopener noreferrer\" data-cta=\"whatsapp-chat\">\r\n        <span class=\"ds-icon wa-ico\" aria-hidden=\"true\">\r\n          <!-- Icon 2 (fill = currentColor) -->\r\n          <svg aria-hidden=\"true\" viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" fill=\"currentColor\">\r\n            <path d=\"M20.52 3.48A11.94 11.94 0 0 0 12.01 0C5.4 0 .02 5.38.02 12a11.9 11.9 0 0 0 1.75 6.17L0 24l5.99-1.74A11.98 11.98 0 0 0 12 24c6.61 0 11.99-5.38 11.99-12 0-3.2-1.25-6.21-3.47-8.52zM12 22a9.9 9.9 0 0 1-5.05-1.38l-.36-.21-3.56 1.03 1.01-3.47-.24-.38A9.9 9.9 0 0 1 2 12.01C2 6.49 6.48 2 12 2s10 4.49 10 10.01S17.52 22 12 22zm5.74-7.25c-.31-.16-1.83-.9-2.11-1.01-.28-.1-.48-.16-.68.16-.2.31-.78 1.01-.96 1.21-.18.2-.35.23-.65.08-.31-.16-1.32-.49-2.51-1.56-.93-.83-1.56-1.86-1.74-2.17-.18-.31-.02-.48.14-.63.14-.14.31-.36.47-.54.16-.18.2-.31.3-.51.1-.2.05-.38-.02-.54-.08-.16-.68-1.63-.93-2.23-.24-.58-.48-.5-.68-.51h-.58c-.2 0-.54.08-.82 .38-.28 .31-1.08 1.06-1.08 2.59 0 1.53 1.11 3.01 1.26 3.22 .16 .2 2.18 3.32 5.28 4.52 .74 .32 1.32 .5 1.77 .64 .74 .23 1.42 .2 1.95 .12 .59 -.09 1.83 -.75 2.09 -1.48 .26 -.72 .26 -1.33 .18 -1.48 -.08 -.15 -.28 -.23 -.59 -.39z\"\/>\r\n          <\/svg>\r\n        <\/span>\r\n        Instant WhatsApp\r\n      <\/a>\r\n<br>\r\n      <p class=\"ds-footnote\">Already <strong>9,200+ operations<\/strong> for <strong>6,000+ clients<\/strong>.<\/p>\r\n    <\/aside>\r\n  <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6048ef85 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6048ef85\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19aa8f57\" data-id=\"19aa8f57\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16aa5678 elementor-widget elementor-widget-text-editor\" data-id=\"16aa5678\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>When legal action makes sense<\/h2>\n\n<p>For a large claim, repeated refusal, serious compliance exposure or an insolvent-looking supplier, obtain legal advice early. Arbitration or court action in China or Hong Kong may be possible, but the practical route depends on the contract, jurisdiction clause, evidence, recoverability and the value of the claim.<\/p>\n\n<p>Check the dispute clause before threatening proceedings. It may name a Chinese court, <a href=\"http:\/\/www.cietac.org.cn\/english\/rules\/rules.htm\" target=\"_blank\" rel=\"nofollow noopener\" style=\"color:#05224d;text-decoration:underline;font-weight:bold\">CIETAC<\/a>, <a href=\"https:\/\/hkiac.org\/arbitration\/rules-and-practice-notes\/2024-administered-arbitration-rules\/\" target=\"_blank\" rel=\"nofollow noopener\" style=\"color:#05224d;text-decoration:underline;font-weight:bold\">HKIAC<\/a> or another forum, and the wording may determine whether a decision can be enforced where the supplier\u2019s assets are located.<\/p>\n\n<p><strong>CIETAC<\/strong> is the China International Economic and Trade Arbitration Commission, while <strong>HKIAC<\/strong> is the Hong Kong International Arbitration Centre. These institutions administer arbitration under their respective rules, but the suitability of arbitration depends on the clause, parties, evidence and enforcement strategy.<\/p>\n\n<p>Organise the evidence before meeting counsel: signed contracts, purchase orders, product specifications, payment records, inspection reports, defect logs, communications and proof of loss. A lawyer can then assess the governing law, available forum, damages theory and realistic enforcement options without relying on an incomplete narrative.<\/p>\n\n<p>Legal action is not automatically the best first move for every defective batch. Compare the likely recovery with the cost, time, management effort and risk of enforcement, and preserve negotiation, platform and insurance channels while counsel reviews the case.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b4811d61 overflow-hidden elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b4811d61\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c4082c70\" data-id=\"c4082c70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9b22e518 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"9b22e518\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">DocShipper Tips<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98e34dd2 elementor-widget elementor-widget-text-editor\" data-id=\"98e34dd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Prevention protects your cash flow.<\/strong><br>Use measurable specifications, pre-shipment inspection and balance-payment controls before production begins.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2366222f elementor-widget__width-auto elementor-widget elementor-widget-docshipper-button-widget\" data-id=\"2366222f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-button-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n    <div class=\"btn-wrapper\">\r\n        <a class=\"btn btn-base\" href=\"https:\/\/sourcing.docshipper.com\/en\/contact-us\/\">\r\n            Contact us                            <span class=\"float-end\">\r\n                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>                <\/span>\r\n                    <\/a>\r\n    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b83b6dc3\" data-id=\"b83b6dc3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4456a33e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4456a33e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f58b52f6\" data-id=\"f58b52f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3be31c17 elementor-widget elementor-widget-text-editor\" data-id=\"3be31c17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Prevent the next bad batch<\/h2>\n\n<p>The most reliable compensation mechanism is preventing the balance from being paid for a batch that has not passed inspection. Put detailed specifications, a golden sample, tolerances, packaging requirements, testing documents and the inspection right into the purchase documents before production starts.<\/p>\n\n<p>Use a factory audit when you need to assess production capability, quality systems, equipment and process controls before placing or scaling an order. A pre-shipment inspection then checks a production batch before dispatch, giving you an opportunity to require correction while the goods remain at the factory.<\/p>\n\n<p>Make the inspection result operational. Define which defects are unacceptable, which tolerance applies, who pays for reinspection, what happens after a failed result and whether the remaining balance is released only after a passed inspection.<\/p>\n\n<p>Keep compliance in the same workflow as quality. Confirm the destination-market requirements, product labels, materials, test reports and <a href=\"https:\/\/single-market-economy.ec.europa.eu\/single-market\/goods\/ce-marking_en\" target=\"_blank\" rel=\"nofollow noopener\" style=\"color:#05224d;text-decoration:underline;font-weight:bold\">technical file<\/a> before production, because a visually acceptable product can still be impossible to import or sell.<\/p>\n\n<ul style=\"list-style-type:disc;padding-left:1.5em\">\n<li>Write measurable product and packaging specifications.<\/li>\n<li>Approve and retain a signed or otherwise traceable golden sample.<\/li>\n<li>Define the inspection standard, including AQL where appropriate.<\/li>\n<li>Audit the factory when capability or process control is uncertain.<\/li>\n<li>Arrange pre-shipment inspection before releasing the balance.<\/li>\n<li>Require corrective action when defects exceed the agreed limit.<\/li>\n<li>Verify compliance documents before shipment, not after arrival.<\/li>\n<li>Keep a complete supplier and batch record for future claims.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-96f39ecf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"96f39ecf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-73af8651\" data-id=\"73af8651\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4341eba9 elementor-widget elementor-widget-text-editor\" data-id=\"4341eba9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Conclusion<\/h2>\n\n<p>Defective goods from China compensation starts with evidence, not an angry message. Once the batch is documented and the cause is identified, you can direct the claim to the supplier, carrier, insurer or contractual dispute channel.<\/p>\n\n<ul style=\"list-style-type:disc;padding-left:1.5em\">\n<li>Document defects before selling, repairing or discarding anything.<\/li>\n<li>Identify whether the cause is supplier quality, transit damage or compliance failure.<\/li>\n<li>Negotiate a defined replacement, rework, discount, refund or credit.<\/li>\n<li>Use Trade Assurance or cargo insurance within the applicable deadlines.<\/li>\n<li>Ask counsel to review large claims and arbitration or court clauses early.<\/li>\n<li>Pay the balance only after an agreed pre-shipment inspection has passed.<\/li>\n<\/ul>\n\n<p>Received defective goods from China? We can inspect the batch, document defects against your specification and support your negotiation with the supplier.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-5997ffeb e-flex e-con-boxed e-con e-parent\" data-id=\"5997ffeb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f79c1883 elementor-widget elementor-widget-heading\" data-id=\"f79c1883\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ | Defective Goods from China Compensation: What to Do Step by Step<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7f692b5 elementor-widget elementor-widget-docshipper-accordion-faq-widget\" data-id=\"b7f692b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-accordion-faq-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"goal-area\">\r\n            <div class=\"row\">\r\n                <div class=\"faq-tab-area faq-accordion\">\r\n                    <div class=\"tab-content\" id=\"faq-tabContent\">\r\n                        <div class=\"tab-pane fade show active\" role=\"tabpanel\" id=\"docshipper-faq\">\r\n                            <div class=\"accordion-area-2 accordion\">\r\n                                                                    <div class=\"accordion-card-2 show\">\r\n                                        <h3 class=\"accordion-header\">                                        <button class=\"accordion-button\">\r\n                                            Can I claim lost sales, storage costs or customs charges in addition to the product price?                                        <\/button>\r\n                                        <span class=\"plus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <path d=\"M20 13.2852V27.2852M13 20.2852H27\" stroke=\"#182230\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <span class=\"minus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <g clip-path=\"url(#clip0_305_7058)\">\r\n                                                    <path d=\"M13 20.2852H27\" stroke=\"#AD1225\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                    <clipPath id=\"clip0_305_7058\">\r\n                                                        <rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(8 8.28516)\" \/>\r\n                                                    <\/clipPath>\r\n                                                <\/defs>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <\/h3>                                        <div class=\"accordion-collapse collapse\" style=\"display:block\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Possibly, but these amounts are usually harder to recover than the purchase price. Check whether the contract limits liability or excludes indirect losses, then document the amount, the reason it arose and its direct connection with the defective goods. Keep invoices, customer cancellations, warehouse charges and customs records, and take reasonable steps to reduce the loss.<\/p>                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                    <div class=\"accordion-card-2 \">\r\n                                        <h3 class=\"accordion-header\">                                        <button class=\"accordion-button\">\r\n                                            Should I return defective goods to the supplier before receiving a refund or replacement?                                        <\/button>\r\n                                        <span class=\"plus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <path d=\"M20 13.2852V27.2852M13 20.2852H27\" stroke=\"#182230\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <span class=\"minus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <g clip-path=\"url(#clip0_305_7058)\">\r\n                                                    <path d=\"M13 20.2852H27\" stroke=\"#AD1225\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                    <clipPath id=\"clip0_305_7058\">\r\n                                                        <rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(8 8.28516)\" \/>\r\n                                                    <\/clipPath>\r\n                                                <\/defs>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <\/h3>                                        <div class=\"accordion-collapse collapse\" style=\"display:none\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Not automatically. Returning the goods can create additional transport, customs and proof-of-condition risks. First obtain written agreement covering the return address, shipping cost, customs responsibility, insurance, inspection method and payment timing. Unless the goods create a safety risk, avoid shipping them back until those points and the proposed remedy are confirmed.<\/p>                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                    <div class=\"accordion-card-2 \">\r\n                                        <h3 class=\"accordion-header\">                                        <button class=\"accordion-button\">\r\n                                            What if only part of the shipment is defective?                                        <\/button>\r\n                                        <span class=\"plus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <path d=\"M20 13.2852V27.2852M13 20.2852H27\" stroke=\"#182230\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <span class=\"minus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <g clip-path=\"url(#clip0_305_7058)\">\r\n                                                    <path d=\"M13 20.2852H27\" stroke=\"#AD1225\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                    <clipPath id=\"clip0_305_7058\">\r\n                                                        <rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(8 8.28516)\" \/>\r\n                                                    <\/clipPath>\r\n                                                <\/defs>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <\/h3>                                        <div class=\"accordion-collapse collapse\" style=\"display:none\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Treat the shipment as separate affected and unaffected quantities rather than rejecting everything automatically. Keep the defective units identifiable, confirm the defect rate with a reliable sample or full inspection where necessary, and propose a remedy limited to the affected stock. If the remaining goods cannot be sold separately or the defect creates a compliance risk, explain that commercial impact in the claim instead of reporting only a percentage.<\/p>                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                    <div class=\"accordion-card-2 \">\r\n                                        <h3 class=\"accordion-header\">                                        <button class=\"accordion-button\">\r\n                                            What evidence can I use if there was no signed manufacturing contract?                                        <\/button>\r\n                                        <span class=\"plus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <path d=\"M20 13.2852V27.2852M13 20.2852H27\" stroke=\"#182230\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <span class=\"minus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <g clip-path=\"url(#clip0_305_7058)\">\r\n                                                    <path d=\"M13 20.2852H27\" stroke=\"#AD1225\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                    <clipPath id=\"clip0_305_7058\">\r\n                                                        <rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(8 8.28516)\" \/>\r\n                                                    <\/clipPath>\r\n                                                <\/defs>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <\/h3>                                        <div class=\"accordion-collapse collapse\" style=\"display:none\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>You may still have useful evidence in the purchase order, invoice, product listing, approved artwork, supplier quotations, platform messages, payment records, samples and shipping documents. Preserve the original versions and avoid relying on screenshots alone when the platform can export or verify the conversation. The more precisely these records show the agreed specifications, quantities and tolerances, the stronger your position will be.<\/p>                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                    <div class=\"accordion-card-2 \">\r\n                                        <h3 class=\"accordion-header\">                                        <button class=\"accordion-button\">\r\n                                            What should I do if I discovered the defect only after selling or processing some of the goods?                                        <\/button>\r\n                                        <span class=\"plus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <path d=\"M20 13.2852V27.2852M13 20.2852H27\" stroke=\"#182230\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <span class=\"minus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <g clip-path=\"url(#clip0_305_7058)\">\r\n                                                    <path d=\"M13 20.2852H27\" stroke=\"#AD1225\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                    <clipPath id=\"clip0_305_7058\">\r\n                                                        <rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(8 8.28516)\" \/>\r\n                                                    <\/clipPath>\r\n                                                <\/defs>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <\/h3>                                        <div class=\"accordion-collapse collapse\" style=\"display:none\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Stop further distribution or processing and preserve the remaining stock exactly as it is. Create a traceability record showing which units were sold, modified or discarded, when the issue was discovered and what evidence existed before the change. You can still pursue a claim, but the supplier may challenge the cause or the size of the loss, so independent testing and customer-return records can become particularly important.<\/p>                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                                    <div class=\"accordion-card-2 \">\r\n                                        <h3 class=\"accordion-header\">                                        <button class=\"accordion-button\">\r\n                                            What if the supplier sends a replacement batch that is also defective?                                        <\/button>\r\n                                        <span class=\"plus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <path d=\"M20 13.2852V27.2852M13 20.2852H27\" stroke=\"#182230\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <span class=\"minus-icon\">\r\n                                            <svg width=\"40\" height=\"41\" viewBox=\"0 0 40 41\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <rect y=\"0.285156\" width=\"40\" height=\"40\" rx=\"20\" fill=\"white\" \/>\r\n                                                <g clip-path=\"url(#clip0_305_7058)\">\r\n                                                    <path d=\"M13 20.2852H27\" stroke=\"#AD1225\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                    <clipPath id=\"clip0_305_7058\">\r\n                                                        <rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(8 8.28516)\" \/>\r\n                                                    <\/clipPath>\r\n                                                <\/defs>\r\n                                            <\/svg>\r\n                                        <\/span>\r\n                                        <\/h3>                                        <div class=\"accordion-collapse collapse\" style=\"display:none\">\r\n                                            <div class=\"accordion-body\">\r\n                                                <p>Treat the replacement as a new delivery and inspect it before accepting it as a final remedy. Compare it with the original specification and record whether the same or a different defect has returned. Notify the supplier immediately that the replacement has not resolved the claim, and do not allow the second shipment to replace your original rights unless the written settlement clearly says so.<\/p>                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\t<style>\r\n\t\t{{WRAPPER}} .accordion-area-2 .accordion-card-2 .accordion-button {\r\n\t\t\ttext-transform: none !important;\r\n\t\t}\r\n\t<\/style>\r\n\r\n\r\n        <script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Can I claim lost sales, storage costs or customs charges in addition to the product price?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Possibly, but these amounts are usually harder to recover than the purchase price. Check whether the contract limits liability or excludes indirect losses, then document the amount, the reason it arose and its direct connection with the defective goods. Keep invoices, customer cancellations, warehouse charges and customs records, and take reasonable steps to reduce the loss.\"}},{\"@type\":\"Question\",\"name\":\"Should I return defective goods to the supplier before receiving a refund or replacement?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Not automatically. Returning the goods can create additional transport, customs and proof-of-condition risks. First obtain written agreement covering the return address, shipping cost, customs responsibility, insurance, inspection method and payment timing. Unless the goods create a safety risk, avoid shipping them back until those points and the proposed remedy are confirmed.\"}},{\"@type\":\"Question\",\"name\":\"What if only part of the shipment is defective?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Treat the shipment as separate affected and unaffected quantities rather than rejecting everything automatically. Keep the defective units identifiable, confirm the defect rate with a reliable sample or full inspection where necessary, and propose a remedy limited to the affected stock. If the remaining goods cannot be sold separately or the defect creates a compliance risk, explain that commercial impact in the claim instead of reporting only a percentage.\"}},{\"@type\":\"Question\",\"name\":\"What evidence can I use if there was no signed manufacturing contract?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You may still have useful evidence in the purchase order, invoice, product listing, approved artwork, supplier quotations, platform messages, payment records, samples and shipping documents. Preserve the original versions and avoid relying on screenshots alone when the platform can export or verify the conversation. The more precisely these records show the agreed specifications, quantities and tolerances, the stronger your position will be.\"}},{\"@type\":\"Question\",\"name\":\"What should I do if I discovered the defect only after selling or processing some of the goods?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Stop further distribution or processing and preserve the remaining stock exactly as it is. Create a traceability record showing which units were sold, modified or discarded, when the issue was discovered and what evidence existed before the change. You can still pursue a claim, but the supplier may challenge the cause or the size of the loss, so independent testing and customer-return records can become particularly important.\"}},{\"@type\":\"Question\",\"name\":\"What if the supplier sends a replacement batch that is also defective?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Treat the replacement as a new delivery and inspect it before accepting it as a final remedy. Compare it with the original specification and record whether the same or a different defect has returned. Notify the supplier immediately that the replacement has not resolved the claim, and do not allow the second shipment to replace your original rights unless the written settlement clearly says so.\"}}]}<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb3aec2b e-flex e-con-boxed e-con e-parent\" data-id=\"fb3aec2b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cce93eea elementor-widget elementor-widget-shortcode\" data-id=\"cce93eea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"7614\" class=\"elementor elementor-7614\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45d0def elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45d0def\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cea1e80\" data-id=\"cea1e80\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-631bafd overflow-hidden elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"631bafd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-717871b\" data-id=\"717871b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3244f44 elementor-widget elementor-widget-docshipper-theme-section-title-one-widget\" data-id=\"3244f44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-theme-section-title-one-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"title-area\">\r\n                            <span class=\"sub-title\">\r\n                    Ask us anything!                <\/span>\r\n                        <p class=\"sec-title style2\">Need Help with<br> Logistics or Sourcing ?<\/p>                                        <p class=\"sec-text\">First, we secure the <strong>right products <\/strong>from the <strong>right suppliers <\/strong>at the <strong>right price<\/strong> by managing the sourcing process from start to finish. Then, we simplify your shipping experience - from pickup to final delivery - ensuring any product, anywhere, is <strong>delivered at highly competitive prices.<\/strong><\/p>\r\n            \r\n        <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-81d6a38 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"81d6a38\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-759e758 overfollow-hidden\" data-id=\"759e758\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c4ed2f elementor-widget__width-auto elementor-absolute elementor-widget elementor-widget-image\" data-id=\"8c4ed2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/sourcing.docshipper.com\/en\/wp-content\/uploads\/sites\/2\/2025\/06\/Component-15-3.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5029695 elementor-widget elementor-widget-docshipper-image-box-widget\" data-id=\"5029695\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-image-box-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"image-box-wrap top-style wow animated fadeInUp\" data-wow-duration=\"1.5s\" data-wow-delay=\"0.4s\">\r\n            <div class=\"content-inner\">\r\n                <h4 class=\"title\" >Live Chat<\/h4>                                    <p class=\"content\">Get instant assistance from our team - just click and start chatting!<\/p>\r\n                                                    <a class=\"btn btn-base\" href=\"https:\/\/support.docshipper.com\/\" target=\"_blank\" rel=\"noopener\">\r\n                                                    <span class=\"btn_texts\">\r\n                                Chat now                            <\/span>\r\n                                                                            <span class=\"btn_icons float-end\">\r\n                                                            <\/span>\r\n                                            <\/a>\r\n                            <\/div>\r\n                                <div class=\"thumb image-dark\">\r\n                        <img decoding=\"async\" src=\"https:\/\/sourcing.docshipper.com\/en\/wp-content\/uploads\/sites\/2\/2025\/06\/customer-support.svg\" alt=\"image\">\r\n                    <\/div>\r\n                    <\/div>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1a83158 overfollow-hidden\" data-id=\"1a83158\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14d6aab elementor-widget elementor-widget-docshipper-image-box-widget\" data-id=\"14d6aab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-image-box-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"image-box-wrap top-style wow animated fadeInUp\" data-wow-duration=\"1.5s\" data-wow-delay=\"0.4s\">\r\n            <div class=\"content-inner\">\r\n                <h4 class=\"title\" >Fill the Form<\/h4>                                    <p class=\"content\">Prefer email? Send us your inquiry, and we\u2019ll get back to you<\/p>\r\n                                                    <a class=\"btn btn-base\" href=\"https:\/\/sourcing.docshipper.com\/en\/contact-us\/\">\r\n                                                    <span class=\"btn_texts\">\r\n                                Contact Us                            <\/span>\r\n                                                                            <span class=\"btn_icons float-end\">\r\n                                                            <\/span>\r\n                                            <\/a>\r\n                            <\/div>\r\n                                <div class=\"thumb image-dark\">\r\n                        <img decoding=\"async\" src=\"https:\/\/sourcing.docshipper.com\/en\/wp-content\/uploads\/sites\/2\/2025\/06\/Icon-3-2-1.svg\" alt=\"image\">\r\n                    <\/div>\r\n                    <\/div>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-ed8259c overfollow-hidden\" data-id=\"ed8259c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa22aca elementor-widget elementor-widget-docshipper-image-box-widget\" data-id=\"aa22aca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docshipper-image-box-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"image-box-wrap top-style wow animated fadeInUp\" data-wow-duration=\"1.5s\" data-wow-delay=\"0.3s\">\r\n            <div class=\"content-inner\">\r\n                <h4 class=\"title\" >Call us<\/h4>                                    <p class=\"content\">Reach out to us on WhatsApp for a quck and personal support. <\/p>\r\n                                                    <a class=\"btn btn-base\" href=\"https:\/\/wa.me\/33749064370\/\" target=\"_blank\" rel=\"noopener\">\r\n                                                    <span class=\"btn_texts\">\r\n                                Call us                            <\/span>\r\n                                                                            <span class=\"btn_icons float-end\">\r\n                                                            <\/span>\r\n                                            <\/a>\r\n                            <\/div>\r\n                                <div class=\"thumb image-dark\">\r\n                        <img decoding=\"async\" src=\"https:\/\/sourcing.docshipper.com\/en\/wp-content\/uploads\/sites\/2\/2025\/06\/icon-whatsapp-1.svg\" alt=\"image\">\r\n                    <\/div>\r\n                    <\/div>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":8355,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-8333","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sourcing-2"],"_links":{"self":[{"href":"https:\/\/sourcing.docshipper.com\/en\/wp-json\/wp\/v2\/posts\/8333","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sourcing.docshipper.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sourcing.docshipper.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sourcing.docshipper.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sourcing.docshipper.com\/en\/wp-json\/wp\/v2\/comments?post=8333"}],"version-history":[{"count":1,"href":"https:\/\/sourcing.docshipper.com\/en\/wp-json\/wp\/v2\/posts\/8333\/revisions"}],"predecessor-version":[{"id":8334,"href":"https:\/\/sourcing.docshipper.com\/en\/wp-json\/wp\/v2\/posts\/8333\/revisions\/8334"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sourcing.docshipper.com\/en\/wp-json\/wp\/v2\/media\/8355"}],"wp:attachment":[{"href":"https:\/\/sourcing.docshipper.com\/en\/wp-json\/wp\/v2\/media?parent=8333"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sourcing.docshipper.com\/en\/wp-json\/wp\/v2\/categories?post=8333"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sourcing.docshipper.com\/en\/wp-json\/wp\/v2\/tags?post=8333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}